Privacy Policy

Last updated: April 29, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects You.

We use Your data to provide and improve the Service. By using the Service, you agree to the collection and use of information by this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Application refers to The Hotel Media, the software program provided by the Company.
Company refers to Indulge Insight Private Limited, 1st Floor, ACIC Rise Block 3, CGC Landran, Sector 112, SAS Nagar (Mohali) PB - 140307, INDIA.
Cookies are small files placed on Your computer, mobile device, or any other device containing details of Your browsing history among its uses.
Country refers to: Punjab, India
Device means any device that can access the Service.
Personal Data is any information relating to an identified or identifiable individual.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Third-party Social Media Service refers to any website or social network website through which a User can log in or create an account.
Usage Data refers to data collected automatically (for example, the duration of a page visit).
Website refers to The Hotel Media, accessible from https://thehotelmedia.com
You means the individual or entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide Us with personally identifiable information including:

Email address
First and last name
Phone number
Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service. It may include Your IP address, browser type and version, pages visited, time spent on pages, device identifiers, etc.

When You access the Service by mobile device, We may collect information such as device type, mobile ID, IP address, operating system, and mobile browser type.

Information from Third-Party Social Media Services

We allow you to create an account via:

Google
Facebook
Apple Account

We may collect personal data associated with those accounts (name, email, contact list).

Information Collected while Using the Application

Upon your permission:

Location data
Camera and photo gallery access

This is used to customize your experience. You can enable/disable this in your device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies like:

Session Cookies (essential for Service operations)
Persistent Cookies (for preferences and login)
Web Beacons (for email open tracking and usage statistics)

Use of Your Personal Data

Personal Data is used to:

Provide and maintain the Service
Manage your Account
Perform contracts
Contact you
Provide offers and news
Manage your requests
Conduct business transfers
Analyze and improve Service and marketing

Personal Data may be shared with Service Providers, Affiliates, Business Partners, and under business transfers or mergers.

Retention of Your Personal Data

We retain Personal Data only as long as necessary to fulfill purposes, legal obligations, dispute resolution, and policy enforcement.

Transfer of Your Personal Data

Your data may be transferred and stored outside Your jurisdiction but only with appropriate security safeguards.

Delete Your Personal Data

You can delete your data via account settings or by contacting Us. However, some data may be retained for legal reasons.

Disclosure of Your Personal Data

Data may be disclosed:

During business transactions (merger or sale)
To law enforcement upon valid request
To protect the rights, safety, and property of the Company, users, or the public

Security of Your Personal Data

We implement security safeguards but cannot guarantee 100% security of your data.

Children's Privacy

The Service does not target anyone under the age of 17. If collected without parental consent, the data will be deleted.

Hotel Media Terms and Conditions for Users

Data Loss for Free Users: No backup guarantee for free users.
Content Moderation: Content from free users may be removed for inaccuracies or harm.
Data Sharing with Authorities: Upon legal request.
Account Deletion and Data Retention: 30-day retention post-deletion.
Premium Account Refund Policy: 15-day refund window for new premium accounts.
Refund Processing: Refunds are issued only after confirmed payment.
Service Liability Disclaimer: No liability for disputes between users and properties.
Booking Charges: Directly paid to properties; Hotel Media charges monthly fees.
Recurring Payments: Applicable for premium accounts.
Account Closure Policy: No refund upon voluntary closure; service ends after the month.

Links to Other Websites

We are not responsible for the privacy practices of third-party websites linked through our Service.

Changes to this Privacy Policy

Changes will be posted here. We will notify you via email or notification before changes become effective.